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Product Responsibility
Quality Management

Canon strives to improve quality across the entire product lifecycle in order to provide customers with satisfying products.

Approach to Quality

Canon’s basic mission when it comes to quality is to ensure that customers have “no claims, no trouble.” To achieve this, we promote our motto of “Canon Quality” both inside and outside the company, as part of our dedication to realizing customer safety, peace of mind, and satisfaction.

We also conduct companywide activities to improve quality across the entire Canon Group at every stage, from product planning to design and development, production trials, production, sales, and after-sales service.

We thoroughly check quality in each process, from design and development to the start of production, while also ensuring that continual improvements in quality are achieved by sharing quality information and customer feedback obtained from sales and after-sales service points with departments in charge of product planning, design, and development.

Product quality slogan: “Customer Safety, Peace of Mind and Satisfaction through Canon Quality”

Product quality slogan: “Customer Safety, Peace of Mind and Satisfaction through Canon Quality”

Quality Assurance Systems

In order to fully realize “Canon Quality,” Canon has established a quality management system* that combines the requirements of ISO9001, an international quality management standard, with work mechanisms unique to Canon.

Our various business divisions work together with the Global Quality Management Center to hold regular meetings with Canon Group companies around the world in order to implement appropriate quality assurance systems in accordance with the legal and regulatory standards of each country and region.

In addition to vertically integrated activities conducted by each business division to provide solutions to issues particular to that division, Canon operates the Quality Improvement Committee chaired by the head of the Global Quality Management Center. This committee facilitates horizontally integrated activities to address company-wide issues.

Through these various activities, Canon will continue to pursue “quality first.”

  • * The company regulations establishing Canon’s quality management system are recognized by the International Register of Certificated Auditors (IRCA) as an alternative standard to ISO9001.

Training and Educational Activities

Making a Total Commitment to Canon Quality

In order to maintain outstanding quality, each employee belonging to product-related divisions must always be mindful of quality in every aspect of their work.

At Canon, we strive to educate and foster greater awareness of quality among all employees by continually sharing our basic philosophy and motto on quality and by conducting Group-wide surveys on quality awareness.

Canon has designated November as Quality Month, and each year holds the Quality Fair and Quality Awards to recognize exceptional activities that have improved quality and share them throughout the Group.

2016 Quality Awards
Most Excellent Award
(First Prize)
  1. Canon Vietnam’s manufacturing quality improvement activities
  2. Optical Products Operations’ product quality improvement activities

Continuing and Expanding Quality Education

Canon provides Canon Quality Basic Course highlighting the importance of quality on an ongoing basis. In 2016, we launched a tiered training curriculum for use throughout the Canon Group. It includes not only the existing training program for new employees, but also rank-based training up to managerial level. Canon Quality Basic Course was conducted 41 times (843 participants) at Canon Inc. and 27 times (627 participants) at Group companies, for a total of 68 times (1,470 participants).

In addition, to improve the effectiveness of this training, we customized the training program for each department, taking into account specific situations and issues needing to be addressed in each department, and also actively conduct on-site training.

Concerning the guidebooks used as teaching materials, because it is important that employees have a clear understanding of the Canon way of thinking, not just at Canon Inc., but at all companies within the Canon Group, including overseas offices, we created multilingual versions of the Canon Quality Introductory Guide, which contains our philosophy on quality. We also developed an online version of the Canon Quality Guidebook, which is used to foster understanding of all of our quality activities.

2016 Quality Training System 2016 Quality Training System

2016 Quality Training System

Promoting Product Safety Education

Canon conducts product safety training based on its quality education system, encouraging employees to be thorough in ensuring product safety and preventing product accidents.

In addition to conducting courses examining such issues as product safety regulations, chemical safety regulations, product liability laws, and substantial safety technology, we also conduct a condensed product safety-training course for new employees covering topics from these courses.

Canon Inc. conducts e-learning activities to promote thorough understanding of the Voluntary Action Plan for Product Safety on an ongoing basis.

In 2016, these courses were held a total of 15 times, involving a total of 9,871 employees (7,205 employees of Canon Inc. and 2,666 employees of Group companies), including those participating in e-learning.

In addition, we conducted a course on accident-prevention strategies, and also focused attention on compliance by expanding opportunities for training that include e-learning courses on product safety regulations pertaining to electricity, electromagnetic waves, and chemicals.

In addition to these kinds of employee training programs, we also continually provide safety information, such as safety cautions when making repairs or exchanging parts, to Group companies involved with product sales, repair, and service.