We strive to improve quality across the entire product lifecycle in order to provide customers with satisfying products.
Canon’s basic mission when it comes to quality is to ensure that customers have “no claims, no trouble.” To achieve this, we promote our motto of “Canon Quality” both inside and outside the company, as part of our dedication to realizing customer safety, peace of mind, and satisfaction.
We also conduct companywide activities to improve quality across the entire Canon Group at every stage, from product planning to design and development, production trials, production, sales, and after-sales service.
We thoroughly check quality in each process, from design and development to the start of production, while also ensuring that continual improvements in quality are achieved by sharing quality information and customer feedback obtained from sales and after-sales service points with divisions in charge of product planning, design, and development.
In order to fully realize “Canon Quality,” Canon has established a quality management system* that combines the requirements of ISO9001, an international quality management standard, with work mechanisms unique to Canon.
Using our in-house quality management system as a base, the various Headquarters divisions at Canon Inc. work in cooperation with the Global Quality Management Center and Canon Group companies worldwide to implement appropriate QA systems in compliance with the legal and regulatory standards of each country and region.
Supplementing the vertically integrated activities of each business division to solve division-specific quality issues, in 2017 Canon Inc. established a committee to focus on improving quality at the product development stage. Chaired by the President and including members from top management of each business division, this body aims to address quality management issues across the company through group consultation and by advancing horizontal integration.
Through these various activities, Canon will continue to pursue “quality first” while looking to maintain and improve internal QA capabilities.
In order to maintain outstanding quality, each employee belonging to product-related divisions must always be mindful of quality in every aspect of their work.
At Canon, we strive to educate and foster greater awareness of quality among all employees by continually sharing our basic philosophy and motto on quality and by conducting Group-wide surveys on quality awareness.
Canon has designated November as Quality Month, and each year in November holds the Quality Fair and Quality Awards to recognize exceptional activities that have improved quality, and share them throughout the Group.
In Canon’s 2017 Quality Awards, the top prize went to a Group company that makes copying machine/printer chemicals for a highly innovative system it developed that utilizes big data and the IoT to the fullest to automatically detect quality defects.
Other awards were given in recognition of innovative IT-based programs used not only to discover product defects but to correct them as well. The activities were introduced using panel presentations at the Quality Fair to raise awareness among employees. The event also featured seminars where frontline staff involved in the award-winning activities could explain them in detail. By sharing best practice in this way, we aim to improve quality across the entire Canon Group.
Canon provides the Canon Quality Basic Course highlighting the importance of quality on an ongoing basis.
In 2017, we expanded the tiered training curriculum for use throughout the Canon Group to include rank-based training up to managerial level in addition to the existing training program for new employees.
In addition, to improve the effectiveness of this training, we customized a training program for each division, taking into account specific situations and issues needing to be addressed, and also actively conduct on-site training. Concerning the guidebooks used as teaching materials, because it is important that employees have a clear understanding of the Canon way of thinking, not just at Canon Inc., but at all companies within the Canon Group, including overseas offices, we created multilingual versions of the Canon Quality Introductory Guide, which contains our philosophy on quality. We also developed an online version of the Canon Quality Guidebook, which is used to foster understanding of all of our quality activities.
Canon conducts product safety training based on its quality education system, encouraging employees to be thorough in ensuring product safety and preventing product accidents.
In addition to conducting training that examines such issues as product safety regulations, chemical safety regulations, product liability laws, and substantial safety technology, we also conduct a condensed product safety-training course for new employees covering topics from these courses. Canon Inc. conducts e-learning activities to promote thorough understanding of the Voluntary Action Plan for Product Safety on an ongoing basis. In addition to these kinds of employee training programs, we also continually provide safety information, such as safety cautions when making repairs or exchanging parts, to Group companies involved with product sales, repair, and service.
In 2017, these training courses were held a total of 13 times.
Courses on accident-prevention strategies began in 2016 and were held a total of nine times in 2017. We also focused attention on compliance by expanding opportunities for training that include e-learning courses on product safety regulations pertaining to electricity, electromagnetic waves, and chemicals.