Privacy Notice

This web privacy notice (this "Privacy Notice") applies to the websites operated by us, Canon Inc., under the domain global.canon, www.canon.com and/or secure1.canon.com ("Our Website").

1. General

We respect your privacy rights and recognize the importance of protecting your personal information. You are not normally required to provide us with your personal information in order to use Our Website.

At the same time, certain information is transmitted to our servers by your internet browser when you access Our Website, including the date and time of access, the name of the requested file, the referral webpage, the status (e.g. transaction completed), the Web browser and operating system used, the IP address of the device and the size of transmitted data. This information is stored in connection logs for a limited period of time for the purpose of ensuring the security and proper functioning of the website as well as for statistical purposes.

2. Personal information you may give us

You may give us information about you by filling in contact forms on Our Website for your query or suggestion and we will only use that information to respond to your query or suggestion.

3. Legal basis for using your personal information

We will only process your personal information where we have a legal basis to do so.

The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:

  • Performance of a contract with you: where you have ordered or requested products or services from us and we need to use your contact details and payment information in order to process your order and delivery the products or services to you.
  • Consent: for example, where you have provided information to us voluntarily in order to enter a competition. You can withdraw your consent at any time, however, the means by which you may do so may vary from country to country.
  • Our legitimate business interests: where it is necessary for us to understand our customers, enhance and promote our goods, products and services and operate effectively as a multinational manufacturer of various range of products. For more information see "Our legitimate interests" section below.
  • Compliance with law: where we are subject to a legal obligation and needs to use your personal information in order to comply with that obligation.

Our legitimate interests

Our legitimate business interests referred to above include: where it is necessary for us to understand our customers in sufficient detail so we can create and publicize new products and services, and offer our customers a better experience. For example, we perform analytics on this legal basis as they are necessary for provide you with a tailored experience and so that we can improve, maintain and manage our products and services in a way which meets your expectations as a customer.

4. Cookies

We may place cookies on Our Website. Cookies are small files downloaded to your computer. Cookies help us to ensure the safety and smooth functionality of Our Website (security cookies and session cookies) and to collect information about web pages you are interested in, as well as the navigation you choose through Our Website, in order to make Our Website more attractive for you (tracking cookies; see below).

You can disable cookies or set your browser to alert you when cookies are being sent. However, if you do disable cookies, you may not be able to use all functions of Our Website. Additionally you have the option to deactivate only tracking cookies. See below for more information.

Tracking cookies

a. Google Analytics

Our Website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). We may also use Google Analytics Demographics and Interest Reporting to get an idea of visitor demographics and interests. Google Analytics uses "cookies", which are text files placed on your computers, to help Our Website operators analyze how you use Our Website. The information generated by the cookie about your use of Our Website will generally be transmitted to and stored by Google on servers in the United States.

On Our Website, IP anonymization has been activated. The IP addresses of Google users will be shortened. Only in exceptional cases will a complete IP address be transferred to a Google server in the United States and shortened there. On behalf of the website operator, Google will use this information for the purpose of evaluating the website for its users, in order to compile reports on website activity, and to provide other services relating to website activity and internet usage for website operators.

Google will not associate the IP address transferred in the context of Google Analytics with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that in this case you may not be able to use the full functionality of this website.

Furthermore, users can prevent the collection of data about their use of the website (including their IP address) generated by the cookie, and the processing of data by Google, by downloading and installing the browser plug-in through the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

b. RTmetrics

Our Website also uses RTmetrics, a web analytics service provided by Antuit K.K. ("Antuit"). RTmetrics uses "cookies", which are text files placed on your computers, to help Our Website operators analyze how you use Our Website.

5. Disclosure of your personal information

Your personal information processed through Our Website will not be transferred without your prior explicit consent, to other individuals or businesses, for their own use, other than Canon group companies. Some vendors or other entities with whom we have a business relationship to provide products, services including Canon group companies will however have access to and process your personal information, but only on behalf of Canon and only to supply services to Canon related to the purposes set in this Privacy Notice.

Your information may be transferred by and between us and other Canon group companies for the same purposes set out in this Privacy Notice.

The transfers mentioned above may involve a transfer of your personal information outside the European Economic Area. Some of these recipients may be located outside in countries that do not have the same privacy laws as the EU Member States, however, you may rest assured that the necessary measures are in place to protect the confidentiality and security of your personal information.

6. Storage period

We will only hold your personal information for the duration necessary to allow us to provide the services that you have requested or for any additional period as required by law.

7. Children’s privacy

We do not knowingly collect information from children as defined by local law, and do not target Our Websites to children.

8. Your right to information, correction, deletion and objection

You have the right to request information free of charge on your stored personal information. In addition, you have the right to withdraw any consent previously granted and the right to have inaccurate data corrected, blocked or deleted in the cases defined by law. To exercise your right, please notify us by online form here.

9. Amendment

We reserve the right to amend this Privacy Notice from time to time. The latest amended version of this Privacy Notice will then be published on Our Website.

Last modified as of May 23, 2018.
Version 1.0.0