TOKYO, August 4, 2020—Canon Inc. announced today that the company found a portion of users' still image and video image data stored in its image.canon cloud photo platform was lost. We sincerely apologize to our customers for any inconvenience.
On July 30, 2020, we identified an issue involving the 10GB long-term storage on image.canon. In order to conduct further investigation, we temporarily suspended both the mobile application and web browser service of image.canon.
We have resumed partial service of image.canon as of August 4, 2020.
For more information, please visit the Canon Group sales company website for your country or region.
Once again, we offer our deepest apologies to our customers for the significant troubles caused by this situation.