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News Release

October 1, 2026

Canon Inc.

Canon launches new AI-powered support service for inkjet printers

TOKYO, October 1, 2026— Canon Inc. today announced it has begun a new free service that combines continuous printer monitoring with AI-based troubleshooting support for PIXUS (known as PIXMA in other regions) .1,2,3

Monitoring feature overview
Monitoring feature overview
Advanced Chat overview
Advanced Chat overview

Printer users often have questions about setup, connectivity, operation, and error recovery. Because the answers to such questions can depend on the user’s specific circumstances, finding the right information through manuals or FAQ sites can be difficult.

The new service is tailored to individual usage conditions and is built on a proprietary cloud platform called Data-driven Service Foundation (DSF) that Canon already uses for office printers. It extends the platform’s proactive, continuous monitoring and support capabilities to consumer inkjet printers, sending guidance and alerts via the Canon PRINT mobile app. If conditions that could affect print quality are detected, users receive notifications recommending corrective actions before problems occur, helping them maintain printer performance and print quality. For example, if a printer has not been turned off correctly, potentially affecting print quality, users may receive an alert recommending corrective action.

Another feature, Advanced Chat, provides AI-powered support through Canon PRINT apps on PCs and mobile devices. Users can describe setup, operation, or printing issues in their own words, and the AI summarizes relevant information to provide guidance. It can also use data from the printer to identify possible causes and recommend solutions, helping users resolve issues quickly on their own.

  • 1

    Users in Japan who register for the “MyPrint With” service and download the Canon PRINT application may use the service for free. For service in other regions, please consult the website of your nearest regional Canon sales company. The service is available only to customers using genuine Canon ink cartridges. For details, please refer to Canon's website.

  • 2

    Applicable to PIXUS series models released in Japan in or after October 2023 (XK510／XK140／XK130／TS8930／TS8830／TS7630／TS6730／TS6630／TS5630／TS5530／TS3730). For details about models in other regions, please consult the Canon website.

  • 3

    This service uses a pre-trained AI model and does not include self-learning capabilities.