Stakeholder Engagement

Canon conducts ongoing dialogue with various stakeholders to deepen mutual understanding. In addition to addressing societal issues at the national or local level, we are working to upgrade Canon initiatives and disclosures in alignment with stakeholder interests. We have held discussions about the content of this report with multiple external experts on sustainability. The table below outlines communication methods employed in our business activities for important dialogues with stakeholder groups. The report also includes comments from employees as well as external parties on the stakeholder impacts of Canon’s business activities.

Any external inquiries may be directed to the Canon website. All opinions or requests are promptly shared with, and answered by, the relevant division.

Inquiries about Canon

Stakeholder	Topics of Interest	Main Communication Methods	Key Relevant Sections
Customers	Provision of high-value-added products and services of high quality Provision of appropriate information on products and services Responding to inquiries Improving customer support	Customer advice centers Service centers Website/social media Customer satisfaction surveys Showrooms	Creating positive environmental and social impacts through products, technologies and solutions (PP7-8) After-sales support
Educational/ Research Institutions	Optical technology Cutting-edge technology Joint research Environmental education	Joint R&D projects Introductory and operational briefings Visits to Canon Foundation grant recipients Internship programs Meetings with research institutions, including collaborative projects with industry and academia Providing committee members to various academic societies Outreach classes and instructor dispatch	Supporting research activities that contribute to the sustainable development of humankind through the Canon Foundation Environmental communication
Employees	Improvement in workplace environments Management policies Maintenance of employee benefit programs Support for career development Maintenance of personnel evaluation system Maintenance of workplace safety system Cultivation of high company morale	Labor-management conferences and committees Information sharing from top management Training programs Career matching system Whistleblower system Employee awareness surveys Safety and Health Committee Compliance meetings Human resource hotline	Male employees taking childcare leave Participants in leadership training for women Trainee-style career matching system users Supervisors for Voluntary Action Plan (VAP) audit-related measures
NGOs/NPOs	Issues affecting global society such as refugee issues and poverty Disaster relief support Ecosystem protection/conservation Supply chain risks	Collaborative biodiversity conservation projects Humanitarian and disaster-relief activities in disaster-affected areas Collaboration to achieve a green supply chain	Disaster relief activities Reduction of supply chain environmental risk in partnership with China’s Institute of Public & Environmental Affairs (IPE)
Local Communities	Fulfilling responsibilities as corporate citizen to participate in local community activities Contributions to local communities through business operations Protection/conservation of local community ecosystems	Emergency disaster-relief assistance Disaster-preparedness and crime-prevention drills Involvement in local groups/organizations Ecosystem protection/conservation activities Local events and volunteer activities Environmental education and awareness activities	Biodiversity Sociocultural support activities
Shareholders/ Investors	Medium- to long-term management strategy aimed at achieving continued growth Status of business portfolio transformation Financial condition Business plan and related progress ESG activities	General meeting of shareholders Corporate strategy conference Financial results conferences Individual meetings with institutional investors Integrated Report, Annual Securities Report Investor relations website	Investor Relations
Suppliers	Procurement policies Requests to address social issues Analysis of business trends and supplier performance Product/technology trends Improved efficiency of the chemical substance information transmission scheme	Procurement annual meeting Supplier surveys Business briefings to suppliers Onsite supplier briefings Technology exhibitions by suppliers Promotion of green procurement	Utilization and development of the chemSHERPA system for information sharing on chemical substances Respect for human rights in the supply chain Supply chain management
Central/Local Governments	Legal/regulatory compliance Trends in government policy	Opinion exchange with central government agencies and local government authorities Dialogue with economic organizations and industry groups Cooperation in surveys and questionnaires	Cooperation with Industry Groups
Other Companies	Industry trends Product/technology trends Addressing social issues that affect multiple industry sectors	Participation in environmental technology initiatives Participation in standardization for common foundational technologies of IoT systems	Collaborating with other companies and leveraging each other’s strengths to support education

External Recognition

Canon has received awards and citations from various external bodies for the efforts it has made to satisfy stakeholder expectations. Please refer to the URL below for further details.

Recognition