Canon conducts ongoing dialogue with various stakeholders to deepen mutual understanding. In addition to addressing societal issues at the national or local level, we are working to upgrade Canon initiatives and disclosures in alignment with stakeholder interests. Through close communication with numerous visitors at the Canon EXPO 2023 venue, we were able to confirm the value Canon can provide to society and what stakeholders expect from us. We have had dialogues with multiple external experts on sustainability regarding the content of this report. The table below outlines the more important stakeholder communication methods employed within our business activities.
Any external inquiries may be directed to the Canon website*. All opinions or requests are promptly shared with, and answered by, the relevant division.
Inquiries about Canon
Stakeholder Feedback
Below is a list of page references for this report containing comments made by employees and others outside Canon about the impact of Canon activities.
Customers
| Topics of Interest |
Main Communication Methods |
- Provision of high-value-added products and services of high quality
- Provision of appropriate information on products and services
- Responding to inquiries
- Improving customer support
|
- Customer advice centers
- Service centers
- Website/social media
- Customer satisfaction surveys
- Showrooms
|
Educational/ Research Institutions
| Topics of Interest |
Main Communication Methods |
- Optical technology
- Cutting-edge technology
- Joint research
- Environmental education
|
- Joint R&D projects
- Introductory and operational briefings
- Visits to Canon Foundation grant recipients
- Internship programs
- Meetings with research institutions, including collaborative projects with industry and academia
- Providing committee members to various academic societies
- Outreach classes and instructor dispatch
|
Employees
| Topics of Interest |
Main Communication Methods |
- Improvement in workplace environments
- Management policies
- Maintenance of employee benefit programs
- Support for career development
- Maintenance of personnel evaluation system
- Maintenance of workplace safety system
- Cultivation of high company morale
|
- Labor-management conferences and committees
- Information sharing from top management
- Training programs
- Career matching system
- Whistleblower system
- Employee awareness surveys
- Safety and Health Committee
- Compliance meetings
- Human resource hotline
|
NGOs/NPOs
| Topics of Interest |
Main Communication Methods |
- Issues affecting global society such as refugee issues and poverty
- Disaster relief support
- Ecosystem protection/conservation
- Supply chain risks
|
- Collaborative biodiversity conservation projects
- Humanitarian and disaster-relief activities in disaster-affected areas
- Collaboration to achieve a green supply chain
|
Local Communities
| Topics of Interest |
Main Communication Methods |
- Fulfilling responsibilities as corporate citizen to participate in local community activities
- Contributions to local communities through business operations
- Protection/conservation of local community ecosystems
|
- Emergency disaster-relief assistance
- Disaster-preparedness and crime-prevention drills
- Involvement in local groups/organizations
- Ecosystem protection/conservation activities
- Local events and volunteer activities
- Environmental education and awareness activities
|
Shareholders/Investors
| Topics of Interest |
Main Communication Methods |
- Medium- to long-term management strategy aimed at achieving continued growth
- Status of business portfolio transformation
- Financial condition
- Business activity trends and results
- ESG activities
|
- General meeting of shareholders
- Corporate strategy conference
- Financial results conferences
- Conferences for institutional investors
- Individual meetings with institutional investors
- Integrated Report/Investor relations website
|
Suppliers
| Topics of Interest |
Main Communication Methods |
- Procurement policies
- Requests to address social issues
- Analysis of business trends and supplier performance
- Product/technology trends
- Improved efficiency of the chemical substance information transmission scheme
|
- Procurement annual meeting
- Supplier surveys
- Business briefings to suppliers
- Onsite supplier briefings
- Technology exhibitions by suppliers
- Promotion of green procurement
|
Central/Local Governments
| Topics of Interest |
Main Communication Methods |
- Active support for initiatives addressing societal issues
- Strengthening ties with companies
- Promotion of community revitalization
|
- Opinion exchange with central government agencies
- Opinion exchange with local government authorities
- Dialogue with economic organizations and industry groups
- Cooperation in surveys and questionnaires
|
Other Companies
| Topics of Interest |
Main Communication Methods |
- Industry trends
- Product/technology trends
- Addressing social issues that affect multiple industry sectors
|
- Participation in environmental technology initiatives
- Participation in standardization for common base technologies of IoT systems
|
External Recognition
Canon has received awards and citations from various external bodies for the efforts it has made to satisfy stakeholder expectations. Please refer to the URL below for further details.
Recognition
