Canon thinks it is important to have ongoing dialogue with its diverse stakeholders to communicate the company’s thinking to them and to listen carefully to their feedback with the aim of deepening mutual understanding. We consequently strive to maintain close communication with stakeholders using departments in charge at Group companies worldwide as points of contact. Responding to the issues identified based on the opinions we receive from stakeholders, we deal appropriately with the needs of each region, and at the same time, we share important issues related to global management throughout the Group and work to resolve them.
Comments or requests received from external stakeholders via the Canon website* are shared with relevant departments and answered promptly. We are working to enhance Canon’s activities further through appropriate opinion exchanges with corporate consultants, investors, and experts, as well as a range of NGOs and NPOs.
Moreover, the preparation of the sustainability report involves several rounds of direct discussion with third parties regarding its content, starting from the planning stage. We also try to ensure report disclosures meet the expectations of all stakeholders by canvassing the views of investors, shareholders, and sustainability experts.
Specific dialogue and engagement in 2021 with stakeholder groups that Canon regards as of high importance for its business activities are outlined below.
We undertook dialogue with stakeholders as part of human rights-related initiatives in 2021. We received expert advice from the UK-based sustainability consulting firm Sancroft on the formulation of human rights policy and human rights due diligence (identifying human rights risks). We also engaged in dialogue with the Canon Workers’ Union, which represents our employees in Japan, as a major stakeholder affected by human rights-related risks. Focusing on several themes relating to such risks, the discussions resulted in a wide exchange of views and provided an opportunity to confirm the labor union’s awareness of the major issues.
Teleconference with Sancroft on human rights-related issues
We are developing plans for a range of lectures and other events on the theme of kyosei, which means living and working together for the common good. From 2021, amid COVID-19 restrictions on gatherings, we launched an online event series that employees can participate in from their desk at work or at home. Held several times a month, these events help individual employees gain a deeper understanding of social issues with the aim of promoting in-house innovation. With the help of guest speakers from Japan for UNHCR and the Japan Association for the World Food Programme, these events provided opportunities to learn about global issues such as refugees and food waste, as well as various CSRrelated topics such as the SDGs, accessibility, and diversity. A total of 1,826 personnel took part in 16 events during 2021.
Delivering an online event
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