Canon thinks it is important to have ongoing dialogue with its diverse stakeholders to communicate the company’s thinking to them and to listen carefully to their feedback with the aim of deepening mutual understanding. We consequently strive to maintain close communication with stakeholders using departments in charge at Group companies worldwide as points of contact. Responding to the issues identified based on the opinions we receive from stakeholders, we deal appropriately with the needs of each region, and at the same time, we share important issues related to global management throughout the Group and work to resolve them.
Comments or requests received from external stakeholders via the Canon CSR website* are shared with relevant departments and answered promptly. We are working to develop Canon’s CSR activities further through appropriate opinion exchanges with corporate consultants, investors, and CSR experts, as well as a range of NGOs and NPOs.
Moreover, the preparation of this report involves several rounds of direct discussion with third parties regarding its content, starting from the planning stage. We also try to ensure report disclosures meet the expectations of all stakeholders by canvassing the views of investors, shareholders, and CSR experts.
Specific dialogue and engagement in 2020 with stakeholder groups that Canon regards as of high importance for its business activities are outlined below.
Canon, together with two founders, immediately and actively encouraged other companies under the state of emergency, and announced the OPEN COVID-19 DECLARATION. Without seeking compensation, declarers commit not to assert certain intellectual property right against any activities whose purpose is stopping the spread of COVID-19, including diagnosis, prevention, containment and treatment. Canon prepared a customizable template for the declaration to allow many companies to join easily.
Japan is the world leader in this initiative, which received the backing of the Japan office of the World Intellectual Property Organization (WIPO), Keidanren (Japan Business Federation), and other influential organizations. As of December 2020, a total of 101 firms and research organizations had joined the declaration.
Since 2012, Canon has been involved in the “Fukushima Community Support” initiative to help build communities for those affected by the nuclear power disaster in Fukushima Prefecture. Canon employees take a role as instructors for activities such as photography classes and photo sessions, providing opportunities for participants to share and interact. To date, a total of 584 local residents have taken part in 34 sessions, including ones living in temporary accommodation or reconstruction public housing and those who have returned to their homes after evacuation orders were lifted.
In 2020, with COVID-19 restricting any onsite visits, photography classes and interaction sessions were held online by connecting Canon’s Shimomaruko headquarters office in Tokyo with the town of Tomioka in Fukushima Prefecture with cooperation from the Tomioka Social Welfare Council.
Online photography class
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