We conceive of universal design as being able to flexibly address all kinds of issues by thinking from the customer's standpoint instead of following a set of fixed development rules.
This guide organizes various issues that customers may encounter when using products and was created to encourage designers to put themselves in the customer's shoes.
Although the guide is intended for Canon employees, we have released this guide so the public can better understand our development approach.
Too high to reach / Too low to reach/unable to bend over / Able to use only one hand / Can't raise arms / Use a cane or crutches / Can't use fingertips/can't make fine movements / Fingers slip easily / Can't move quickly/can't stand still / Little physical strength / Can't enter or get close
Can't think clearly/can't remain attentive / Repeat same mistakes / Doesn't work as expected / Can't remember / Learning curve is long/can't memorize / Not inclined to learn / Can't distinguish words/symbols / Can't figure out causal relationships / Distracted by surroundings / Ignore periphery