Safety Program

Canon’s Approach to Safety

In-house standards for greater safety

At Canon, we believe that the most basic and important duty of a manufacturer is to provide its customers with products and services that are 100% safe. In order to make this possible, we require that all Canon products comply with safety standards already established by law as well as our own Substantial Safety¹ standards devised from our customers’ perspective.

For example, we employ plastics that are more flame resistant than the law requires, and we implement redundancy protections for important safety-related components. Such company standards that incorporate enhanced safety measures are mandatory throughout the Canon Group and strict checks are enforced during every step of the manufacturing process to make sure they are adhered to. In addition, we continue to examine and reevaluate our safety standards in response to such changes as advances in technology or new ways that customers use our products.

1 Substantial safety: Safety not only in terms of what is required by laws and statutes, but any safety issue that can reasonably be expected to arise during customer use.

Facilities and Measures for Testing Safety

Testing to Evaluate and Confirm High Safety Standards of Facilities

Canon Inc. has set up testing facilities compliant with public standards and relevant laws to accurately and thoroughly assess the safety of products in terms of electromagnetic interference (EMI), noise, flame resistance ratings, volatile organic compounds (VOCs), and genotoxicity. Canon has also obtained certification in public standards such as ISO¹, IEC² and OECD³ from domestic and international organizations, enabling certified testing to be carried out in-house according to highly precise measurements, as well as testing and verifications that are stricter than these standards.

1 International Organization for Commission
2 International Electrotechnical Commission
3 Organization for Economic Co-operation and Development

Pick Up

Test Facilities and Safety Evaluation

Electromagnetic emissions: Canon possesses industry's leading scale anechoic chambers and shielded rooms, which are used to determine whether unnecessary electromagnetic waves emitted by products affect other products and whether products will malfunction due to the effects of lightning, TV electromagnetic waves and other interferences.

Noise: Canon has established a hemi-anechoic room with sound-absorbing materials installed on the walls and ceiling, leaving only the floor, to evaluate the various levels of noise produced by products via measurements based on ISO/IEC 17025 standards. Testing is also performed for extremely quite noises measuring.

Large-product flame resistance verification room

Flame resistance: Along with testing for large products in a large-scale flame resistance verification room, Canon possesses a plastic flame resistance testing room in which flame resistance evaluation is performed for plastics including product covering.

Special-purpose chamber for chemical substance emission testing

Chemical substances released from products: Canon assesses the chemical emissions from its printers, multifunctional devices (MFDs), projectors, and other products. We also measure volatile organic compounds (VOCs) for which exposure limits have been set both within Japan and internationally, verifying that emission levels meet our in-house standards, which match or even exceed those set worldwide.

In vitro cultured cell micronucleus tests

Ink, Toner and Other Consumables: With regard to the materials for ink and toner, we carry out assessments related to genotoxicity, thought to be closely linked to carcinogenicity, using bacterial reverse mutation tests and in vitro mammalian cell micronucleus tests. Canon’s testing laboratories are highly reliable and have been certified by Japan’s Ministry of Health, Labour and Welfare as in compliance with Good Laboratory Practice (GLP) standards. Canon’s laboratories also comply with GLP standards set by the Organization for Economic Cooperation and Development (OECD). Furthermore, Canon became the first in Japan to have its in vitro mammalian cell micronucleus test certified as in compliance with the GLP standards in the Chemical Substances Control Law.

1.Facilities supporting ISO and IEC testing: large-scale anechoic chambers, shielded rooms, hemi-anechoic chambers
2.Facilities supporting EMC testing: large-scale anechoic chambers, shielded rooms, hemi-anechoic chambers
3.Facilities that support testing required for acquisition of Blue Angel environmental labeling certification: large-scale anechoic chambers, shielded rooms, hemi-anechoic chambers, special-purpose chamber for chemical substance emission testing

Ensure Safety and Reliability of Electrical Components

Canon considers it essential to maintain and improve the quality and reliability of every component, including semiconductors and various electric parts, to ensure products are safe and reliable. We have developed and continue to strictly implement our own in-house quality certification system for electric parts. When selecting parts under this system, we evaluate reliability and structural soundness in accordance with standards for each type of part, ultimately using only electric parts that meet these standards of quality. Moreover, to make structural evaluations at the selection stage and scan for defects, we utilize high-precision nondestructive evaluation technologies, such as X-ray CT scans and thermal analysis, as well as detailed processing, observation, and measurement.

Product/Service Security Measures

Network connectivity via the cloud or using smartphones is increasingly enhancing benefits from Canon products and services. On the other hand, there is a growing need for measures against rising cybersecurity risks such as leaks of personal information or confidential data. Canon emphasizes potential cybersecurity risks from the product development stage. If any specific security issues are identified, information is shared at once with relevant divisions so efforts can be made to prevent any impact on customers and mitigate related risk.

Canon incorporates the necessary security features into products and services from the development stage, based on the trends in technology led by government entities, industry groups and software vendors on a global basis. We utilize methods such as review-based checks and vulnerability tests to mitigate related risks, with a secure development process positioned as a vital part of development. To stop recurrence of past vulnerabilities, we have made vulnerability assessment a requirement before final quality sign-off, and processes to confirm anti-recurrence measures have been implemented are under Group-wide development.

In January 2022, we created and initiated the Canon PSIRT ¹ program as an internal response to addressing any security issues as they arise in the marketplace. Working in partnership with the METI’s early warning framework and external groups such as the JPCERT Coordination Center, Canon PSIRT focuses on managing vulnerability-related market developments, including gathering the latest information. Fully integrated into our risk management approach, the PSIRT website ² releases the relevant information to customers on vulnerabilities in Canon products and services in a timely manner whenever they are received from researchers worldwide, thus ensuring our response to cybersecurity risks is on a par with the industry.

1 PSIRT stands for Product Security Incident Response Team.
2 Canon PSIRT website: (https://psirt.canon/)

Note:

Additional information based on Canon's Basic Policy on Product Safety, including our Voluntary Action Plan, After-Sales Support, Responding to Product Quality Issues and Process for Responding to Quality Issues, can be found on the “Product Responsibility” page of our CSR Activities site.
https://global.canon/en/csr/people-and-society/product/index.html